CUSTOMER INFORMATION
POLICIES THAT
READ CLEARLY.
Find shipping, returns, warranty, privacy and terms information for the GEMPRO store.
Shipping Policy
Available shipping options, costs and estimated delivery dates are shown during checkout. Tracking information is provided after dispatch. Contact support promptly if the delivery address needs to change.
Returns & Exchanges
To request a return or exchange, contact GEMPRO support with your order number, product condition and reason for the request. The team will confirm eligibility and provide the next steps.
Warranty
Warranty eligibility depends on the product and order details. Keep your proof of purchase and contact GEMPRO support with the SKU, vehicle information and photos of the issue.
Privacy Policy
Information submitted through the store is used to process orders, answer support requests and operate the website. Additional details reflect the services used for payments, analytics and customer support.
Terms of Use & Sale
By using the store, customers agree to provide accurate order and vehicle information, review product details and confirm fitment before installation. Order acceptance and payment are subject to the information shown during checkout.